How to boost your CRM Web Customer Service Applications (WCSA) Magic Quadrant position

The Gartner Magic Quadrant for WCSA can reap huge rewards for your company

If you can answer “yes” to any of these questions

  • Are your competitors getting better results — even when their product is inferior?
  • Are you struggling to ‘move your dot’ in this MQ?
  • Do your references seem to say something different when they talk to you and the analysts?
  • Did you not manage to be included in 2016 and want to try in 2017?

We can help your business

We are a team of former senior Gartner analysts who’ve written and reviewed hundreds of Magic Quadrants such as the CRM Web Customer Service Applications MQ. We have an in-depth understanding of the factors for Magic Quadrant success and are uniquely placed to give tangible advice that will add value when responding to the WCSA Magic Quadrant.

Want to be listed on this WCSA MQ
Looking to improve your position
Our clients tell us that we really help them in this area.
Rating for Magic Quadrant

“They provided strategic counsel over an intense number of weeks for reports critical to sales enablement and our thought leadership. Both by providing best practices and by working hands-on with us, The Skills Connection provided a clear understanding of the specific needs of the Gartner analysts involved in our Magic Quadrant and Critical Capabilities reports – exactly what they really need from surveys, presentations, and references.”

A number of our clients experience real frustration when dealing with their Magic quadrant

How can we help?

  • Use our extensive experience as former Gartner analysts to make sure your CRM Web Customer Service Applications Magic Quadrant responses are the best they can possibly be to ensure success. See: Move the dot in the right direction.
  • Deliver the best possible submission, by delivering a best-practice-driven survey response, a best ever briefing by delivering a differentiated essential story, backed up by evidence, great references and, as appropriate, a memorable focused demo.
  • Make sure your references actually improve the result.
  • Get the analyst to see your company/product/service as it is today and not as it was in the past. More: How to improve analyst engagement.
  • Clarify and articulate your company’s vision in a way that aligns to the way in which vision is measured by Gartner.
  • Get your company into the Magic Quadrant for the first time.
Find out more

Well known companies listed on the WCSA Magic Quadrant (2016) include:

Companies listed in the CRM Web Customer Service Applications Magic Quadrant include: Oracle Rightnow, Avaya, Artificial Solutions, Kana a Verint Company  (acquired Trinicon,  Sword Ciboodle), Trinicom (acquired by Kana), Eptica, Presence Technology, Moxie software, Alcatel-Lucent, eGain, SAP, Oracle, Interactive Intelligence

Access the Magic Quadrant document